FAQ's
ORDERING
What is the currency used?
All prices are denominated in Singapore Dollars (SGD)
How many days does it take for my order to be dispatched?
Your order will be dispatched in 1-2 working days.
Will I be notified of delivery updates?
If your order is dispatched via courier, you will receive an e-mail with delivery tracking number. If your order will be delivered by our in-house drivers, we will be in touch with you a day before delivery.
I am unable to find an item I’m looking for, what should I do?
Please leave us a message or whatsapp us at +65 97890420 the item you’re looking for and we will get back to you!
RETURNS
Can I return and item I recently purchased?
Yes, you can. You can return your item(s) to us as long as it reaches us within 14 calendar days from the date of receipt. Items have to be unused, with its tag intact and in its original condition.
You will be refunded in the form of store credits. The credits have no expiry date. We will deduct $6 from the refunded price to cover for the subsidised delivery charge during initial purchase.
DELIVERY
What are the delivery options?
We currently only have one delivery option – Standard Courier Shipping. You will receive your parcel the next day upon dispatch.
Alternatively, you can opt for self-collection at our Main Office. We are opened Tuesday – Saturday 9.30am to 5.30pm for collection. Please select ‘Self-Collection’ at checkout, leave your selected pick-up day and time in the Remarks field upon checking out. You will receive an e-mail/call once your order is ready for collection.
Can I track my order?
You will receive a tracking number once your parcel is dispatched. You may track your parcel with the details provided.
Can I choose my preferred delivery timing?
Unfortunately no, our standard courier shipping does not give the option of choosing your preferred time slot. Your items may be delivered on Monday – Sunday 9am to 10pm. However, you can leave your preferred time slot and day in the Remarks column upon checking out. We do not guarantee that the parcel will be delivered in your specified time slot but we will try our best.
If that’s holding you back from making a purchase, feel free to contact us personally via e-mail or whatsapp and let us see what we can do from there.
My order has not arrived, who should I contact?
Please e-mail or whatsapp us to enquire.
What happens when I missed the delivery? Can i arrange for a re-delivery?
You will be entitled to one free-delivery. Our courier partner will arrange with you directly. Please ensure that you do not miss it as items will be sent back to us if the item is not successfully delivered after two attempts.
INTERNATIONAL DELIVERY
Can I ship overseas?
Yes, we do ship overseas. For overseas order, please e-mail us at sales@ulike.com.sg with your orders and we’ll make the arrangements specially for you.
PAYMENT METHODS
What modes of payment do you accept?
We accept card payments with Visa/Mastercard/American Express or Paynow/Paylah! and Bank Transfer.
What are the payment details:
Paynow to Mobile Number: +65 97890420 (U-LIKE)
PayLah! to Mobile Number: +65 97890420 (U-LIKE)
Bank Transfer to DBS Current A/C: 0740235379
Always quote your name or order number in payment reference.